Front Desk is a dedicated AI receptionist built specifically for home care agencies. It catches every caregiver call-off, answers every family inquiry, and follows up with every hiring applicant, so you can run your agency instead of being trapped inside it.
30 minutes. No pressure. See exactly what it would fix in your agency.
It falls apart when communication breaks down at the exact moment it can't afford to.
•A caregiver calls off at 2am. No one catches it until the client's family calls at 8am asking where the aide is.
•A strong hiring applicant doesn't hear back fast enough and signs with a competitor.
•A prospective family calls about their mother's care, reaches a voicemail, and calls the next agency on the list.
None of these are phone problems. They're business survival problems, and they all come from the same root cause.
A no-show that isn't caught immediately is a client left without care, not just a scheduling gap.
Good caregivers apply to three agencies at once. The one that responds first gets them.
Families searching for care are often in a crisis moment. If you don't answer, they call the next name.
Conversations on a personal cell phone can't be proven during an audit or a complaint.
Front Desk answers, follows up, and documents so you're not the last line of defense for every call.
When a caregiver calls off at midnight or on a weekend, it's caught and routed immediately, not discovered when a family calls asking where the aide is.
Every inquiry, interview confirmation, and offer follow-up happens on schedule, so good candidates don't slip through while you're busy running the agency.
New inquiries and current-client questions get an immediate, knowledgeable response, day or night, instead of a voicemail.
Every call and message is logged automatically, so you have a complete record for compliance instead of a sticky note.
Monthly Billable Hours
FirstLight Home Care of Brighton, MI grew monthly billable hours by 50% after installing Front Desk. Not from more leads, from no longer losing the caregivers and clients they already had.
A fraction of the cost of both combined.
| Capability | Answering Service | Office Staff Hire | Front Desk |
|---|---|---|---|
| Available 24/7 | No | No | Yes |
| Can answer real questions | No | Yes | Yes |
| Documents every conversation | No | Inconsistently | Yes |
| Handles calls, texts, and chat | Calls only | Varies | Yes |
| Calls off or quits | N/A | Yes | Never |
| Monthly cost | $200 - $500 | $1,500 - $4,500 | $297 - $697 |
All three plans include 24/7 call answering. Pick the channels and pipeline coverage your agency needs.
+ $497 setup
For less than an answering service, something that can actually answer questions.
+ $797 setup
Covers every way families and caregivers reach out, so nothing falls through.
+ $1,297 setup
Replaces what a full-time office manager would cost, and does more than one person could.
30 minutes. We'll look at where your communication is breaking down and what closing that gap is worth. No pressure, no obligation.